c3999 Terms & Conditions — Your Agreement With Our Platform

1.1 By accessing, browsing, or using any part of the c3999 platform — including its website, mobile browser interface, sports betting products, live casino, slots, and any other gaming services — you confirm that you have read these Terms & Conditions in full and that you unconditionally accept and agree to be bound by them.

1.2 These terms apply to all visitors, registered users, and any person or entity who interacts with c3999 in any capacity. Where additional terms apply to specific products or promotions, those supplemental terms form part of this agreement and must be read alongside these general Terms & Conditions.

1.3 If at any time you do not agree to any provision of these Terms & Conditions, you must stop using the c3999 platform immediately and, if you hold a registered account, contact customer support to request account closure.

2.1 Age Requirement. You must be at least 21 years of age to register an account and use any c3999 service. By completing registration, you confirm that you are 21 or older. c3999 reserves the right to request proof of age at any time and to suspend or permanently close any account where age verification cannot be satisfactorily completed.

2.2 Geographic Eligibility. The c3999 platform is intended for use by players located in Bangladesh. It is your sole responsibility to ensure that accessing and using this platform is lawful in your jurisdiction. c3999 makes no representation that its services are appropriate or available in any location outside Bangladesh.

2.3 One Account Per Person. Each individual may register and maintain only one account on c3999. Operating multiple accounts — whether under the same or different personal details — is strictly prohibited. Where duplicate accounts are detected, c3999 will close all but the original account and may void any bets or bonuses associated with duplicate registrations.

2.4 Accurate Information. You must provide accurate, current, and complete information during registration and must keep that information up to date at all times. Providing false or misleading information, including a false name, date of birth, or contact details, constitutes a material breach of these terms.

2.5 Identity Verification (KYC). c3999 is required to verify the identity of its account holders. You may be asked to submit a copy of your national identity card, passport, or other government-issued document, together with proof of address such as a recent utility bill or bank statement. Withdrawal requests above specified thresholds will not be processed until KYC verification is successfully completed.

3.1 You are solely responsible for maintaining the confidentiality of your c3999 account credentials, including your username and password. You must not share your login details with any other person or permit any third party to access or use your account.

3.2 c3999 strongly recommends that you use a unique, strong password for your account and that you enable any two-factor authentication options made available on the platform. You should log out of your account after every session, particularly when using a shared or public device.

3.3 If you suspect that your account has been accessed without your authorisation, or that your login credentials have been compromised, you must notify c3999 customer support immediately. c3999 will take reasonable steps to investigate and, where appropriate, restrict access to the account pending investigation.

3.4 c3999 will never ask you to disclose your password via email, live chat, or any other communication channel. Any communication purporting to be from c3999 that requests your password should be treated as fraudulent and reported to the support team.

3.5 Any activity carried out through your account — including bets placed, deposits made, and bonuses claimed — will be treated as authorised by you unless and until you notify c3999 of an unauthorised access incident. c3999 accepts no liability for losses arising from your failure to maintain the security of your account credentials.

4.1 Accepted Payment Methods. c3999 currently accepts deposits and processes withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and selected other local banking options as displayed on the Deposit and Withdrawal pages within your account dashboard. Accepted methods are subject to change at c3999's discretion.

4.2 Minimum Deposit. The minimum deposit amount is ৳500 per transaction. Deposits below this threshold will not be credited to your account and will be returned to the originating payment source where technically possible.

4.3 Deposit Processing. Deposits made via bKash, Nagad, Rocket, and Upay are credited to your c3999 account instantly upon confirmation from the payment provider. c3999 is not responsible for delays caused by the payment provider's own processing systems.

4.4 Withdrawals. Withdrawals are processed to the same payment method used for the most recent deposit, subject to available balance and completion of any applicable wagering requirements. Withdrawal requests are typically processed within two hours during normal operating conditions. Processing times may be longer during periods of high volume, maintenance, or where additional verification is required.

4.5 Withdrawal Verification. c3999 reserves the right to request identity verification documents before processing any withdrawal. This is a standard measure to protect account holders and to comply with applicable anti-money laundering obligations. Failure to provide requested documents within a reasonable timeframe may result in the withdrawal request being cancelled.

4.6 Own Funds. You may only deposit funds that belong to you personally. Depositing funds on behalf of another person, or using payment methods that are not registered in your own name, is prohibited. c3999 is not responsible for any charges or fees imposed by your bank or payment provider in connection with deposits or withdrawals.

4.7 Dormant Accounts. An account that has had no login activity for a continuous period of twelve months may be classified as dormant. c3999 reserves the right to apply an administrative fee to dormant accounts in accordance with the schedule published on the platform at the time the account becomes dormant. You will be notified by email before any dormancy fee is applied.

5.1 c3999 offers a range of bonuses, free bets, cashback awards, and other promotional incentives to both new and existing account holders. All promotions are subject to the specific terms attached to each individual offer, which must be read carefully before claiming.

5.2 Wagering Requirements. Unless expressly stated otherwise, all bonus funds — including deposit match bonuses and free bet credits — are subject to a wagering requirement before they or any winnings derived from them may be withdrawn. The applicable wagering multiplier and any game-weighting rules will be stated in the individual promotion's terms.

5.3 Eligibility. Bonuses are available to eligible account holders only. c3999 reserves the right to restrict or exclude any account holder from a promotion at its discretion, including where there is evidence of abuse, exploitation of terms, or irregular betting patterns associated with a promotional offer.

5.4 One Bonus Per Offer. Unless stated otherwise, each promotion may be claimed once per eligible account holder, per household, per IP address, and per device. Attempting to claim the same promotion multiple times through duplicate accounts or shared devices will be treated as bonus abuse.

5.5 Bonus Expiry. Bonus funds and free bet credits that are not used within the validity period stated in the relevant promotion's terms will expire and be removed from your account automatically without notice or compensation.

5.6 c3999 reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice, provided that such changes will not affect bonuses already validly claimed and in use by eligible account holders at the time of the change.

6.1 All bets and wagers placed on c3999 are subject to the specific rules applicable to the relevant sport, market, or casino game. These rules are available within the relevant product section of the platform and are incorporated into these Terms & Conditions by reference.

6.2 Bet Acceptance. c3999 reserves the right to refuse, limit, or void any bet at its sole discretion, including where a bet has been placed on an event affected by an obvious pricing error, a technical fault, or where the integrity of the event is in question.

6.3 Minimum and Maximum Stakes. Minimum and maximum bet limits apply to all markets and products. These limits are displayed at the point of bet placement. Stake limits may vary by market, event, and account status and may be adjusted by c3999 without prior notice.

6.4 Void Bets. A bet may be declared void where an event is cancelled, abandoned, or where insufficient play has occurred for a result to stand under the relevant rules. Void bets are returned to your account balance in full.

6.5 Casino and Slots. All casino games, live dealer tables, and slot titles available on c3999 are provided by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. The return-to-player (RTP) percentages and game rules for each title are determined by the game provider and are available within the game interface.

6.6 Disconnection Policy. c3999 is not responsible for bets or game rounds affected by a disconnection from the internet or platform on your side. Where a disconnection occurs mid-round in a casino game, the outcome will be determined by the game server's recorded state at the time of disconnection in accordance with the relevant game provider's rules.

7.1 The following conduct is strictly prohibited on the c3999 platform. Any account found to be engaging in prohibited conduct will be subject to immediate suspension, permanent closure, and forfeiture of funds where applicable:

• Registering more than one account or assisting another person to open a duplicate account.
• Providing false, inaccurate, or misleading personal information during registration or at any point thereafter.
• Using automated software, bots, scripts, or any other non-human means to interact with the platform, place bets, or claim bonuses.
• Exploiting software bugs, errors, or vulnerabilities in the platform or in any game to gain an unfair advantage.
• Colluding with other players to manipulate the outcome of any casino game, poker hand, or betting market.
• Engaging in any form of match-fixing, spot-fixing, or insider betting using non-public information.
• Laundering funds through the platform or using c3999 to facilitate any unlawful financial transaction.
• Allowing a person under the age of 21 to access or use your account.
• Threatening, harassing, or abusing c3999 staff or other users via any communication channel.

7.2 c3999 employs fraud detection systems that monitor account activity continuously. Where suspicious activity is detected, c3999 may place a temporary hold on the affected account and request additional verification before restoring access.

8.1 Closure by You. You may request closure of your c3999 account at any time by contacting customer support. Where your account balance contains funds that are not subject to unmet wagering requirements, those funds will be returned to you via your registered withdrawal method following identity verification.

8.2 Suspension by c3999. c3999 reserves the right to suspend or restrict your account at any time and without prior notice where it reasonably suspects a breach of these Terms & Conditions, where a fraud or security investigation is ongoing, or where required by applicable law.

8.3 Closure by c3999. c3999 may permanently close an account where a material breach of these terms has been confirmed, including but not limited to: confirmed fraud, confirmed identity misrepresentation, confirmed use of automated betting software, or confirmed bonus abuse. In such cases, c3999 reserves the right to forfeit the remaining account balance.

8.4 Self-Exclusion. Account holders who wish to self-exclude for responsible gaming reasons may do so via the Responsible Gaming section of the account dashboard or by contacting customer support. Self-exclusion requests are processed promptly and, once confirmed, access to the account will be restricted for the elected period.

9.1 c3999 is committed to providing a safe and responsible gambling environment for all account holders. The platform provides a suite of tools — including deposit limits, session time reminders, cooling-off periods, and self-exclusion — to help players manage their gambling activity responsibly.

9.2 Age Restriction. The c3999 platform is strictly for players aged 21 years and above. c3999 will not knowingly permit a person under 21 to register or use the platform. Any account holder found to be under 21 will have their account closed immediately and any funds deposited will be returned to the originating payment source.

9.3 Problem Gambling. If you feel that your gambling is becoming problematic — or if a friend or family member has expressed concern — c3999 strongly encourages you to make use of the platform's responsible gaming tools or contact the support team directly for guidance and assistance.

9.4 Further details on all responsible gaming tools and resources available through c3999 are set out on the Responsible Gaming page of this platform.

10.1 All content on the c3999 platform — including but not limited to the brand name, logo, website design, graphics, text, software, and all other materials — is the property of c3999 or its licensors and is protected by applicable intellectual property laws.

10.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the c3999 platform for personal, non-commercial purposes only. This licence does not permit you to copy, reproduce, modify, distribute, or create derivative works from any c3999 content without prior written consent from c3999.

10.3 The game content available on the c3999 platform — including slots, live casino, and other gaming titles — is owned by the respective third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) and is subject to those providers' own intellectual property rights. c3999 makes no claim of ownership over third-party game content.

11.1 To the fullest extent permitted by applicable law, c3999 shall not be liable for any indirect, incidental, consequential, or punitive loss or damage arising from your use of the platform, including loss of profits, loss of data, or loss of opportunity, even if c3999 has been advised of the possibility of such loss.

11.2 c3999's total aggregate liability to you in connection with any single incident or series of related incidents shall not exceed the total amount deposited by you into your c3999 account in the thirty-day period immediately preceding the incident giving rise to the claim.

11.3 c3999 does not warrant that the platform will be available at all times, free from errors, or free from technical interruptions. c3999 will use reasonable efforts to maintain platform availability but accepts no liability for losses arising from planned or unplanned downtime, technical faults, or interruptions beyond its reasonable control.

11.4 Nothing in these Terms & Conditions limits or excludes any liability that cannot be limited or excluded under applicable mandatory law, including liability for fraud or fraudulent misrepresentation.

12.1 c3999 collects and processes personal data in connection with the registration and operation of your account. The types of data collected, the purposes for which it is used, and the rights you hold in relation to your data are set out in full in the c3999 Privacy Policy, which is available at c3999.io/privacy-policy.

12.2 By registering an account on c3999, you confirm that you have read and understood the Privacy Policy and that you consent to the collection and processing of your personal data as described therein.

12.3 c3999 applies 256-bit SSL encryption across all data transmissions on the platform and maintains appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

13.1 c3999 reserves the right to amend, update, or replace these Terms & Conditions at any time. When changes are made, the updated terms will be published on this page with a revised effective date displayed in the header of the document.

13.2 For material changes, c3999 will endeavour to provide advance notice via email to your registered email address or via a notice displayed upon login. For minor clarifications or formatting corrections that do not affect the substance of the agreement, no advance notice will be given.

13.3 Your continued use of the c3999 platform after updated terms have been published constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the updated terms, you must stop using the platform and may request account closure via customer support.

14.1 If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the c3999 customer support team. Support is available 24 hours a day, 7 days a week, via live chat inside your account dashboard.

14.2 You may also contact c3999 by email. The support email address is displayed below as plain text for your reference. This address is not a clickable link — please copy it manually into your email client:

[email protected]

14.3 c3999 aims to respond to all written enquiries within 48 hours Bangladesh Standard Time (BST, UTC+6). Complex or regulatory matters may take longer, in which case c3999 will acknowledge receipt and provide an estimated resolution timeline.

14.4 These Terms & Conditions are written in English. In the event of any inconsistency between the English version and any translated version that may be made available, the English version shall take precedence in all respects.